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FAQ's

Find the most frequently asked questions below.
  • ZYN is a fast-growing, flavorful, tobacco-free modern nicotine alternative in the nicotine pouch format that is a new way to enjoy nicotine. It was designed in the Nordics and is now available in Cambodia.

  • ZYN products might have different ingredients but they all contain high-quality ingredients: Nicotine, flavorings and cellulose. Detailed ingredients can be found on the can.

  • Studies have confirmed that ZYN nicotine pouches do not stain teeth*.

    * Non-clinical laboratory study conducted on range of nicotine pouches on teeth and the most widely used dental composites. Contrary to real world conditions, teeth were not exposed to other staining substances which may influence the results.

  • If you have questions about whether you should use nicotine pouches given an existing health condition, you should consult a health care professional.

  • Right here at zyncambodia.com. ZYN is also available at Super Duper, Smile, Big C, E-Mart, Lukcy and many independent modern trade stores.

  • A dot system on the pack, together with milligrams per pouch, communicates the level of nicotine strength; with one dot representing the lowest nicotine strength and five dots representing the highest.

  • ZYN is simple to use 1. Break the seal to open the can. 2. Place a ZYN pouch under your lip. You may feel a tingling sensation. That’s an expected part of the experience. 3. Enjoy for around 30 minutes. 4. You can keep the used pouches in the lids waste compartment. 5. Recycle the empty can in a recycling bin for plastic. Always dispose of the used nicotine pouches in a waste bin before you recycle the can.

  • Once you’re done, you can temporarily dispose of used ZYN nicotine pouches in the compartment on the lid of the pack and permanently dispose of them in your household bin or in a public waste container. Empty the can before recycling .  Please also remember to store and dispose of nicotine pouches in a place inaccessible to children.

  • ZYN nicotine pouches are not an alternative to quitting and are not designed as cessation aids. ZYN nicotine pouches are for adults who would otherwise continue to smoke or use other nicotine products. Nicotine pouches are not risk free and contain nicotine, which is addictive. The best way to reduce nicotine-related health risks is to quit nicotine use altogether.

  • A can of ZYN Mini can contain 15 pouches.

  • If a ZYN nicotine pouch is swallowed by an adult, seek medical attention if needed.

    Keep nicotine pouches out of reach of children at all times. If nicotine pouch is used or swallowed by a child, seek medical attention immediately.

    Nicotine pouches are not meant for ingestion. Nicotine pouches may present a choking hazard if accidentally swallowed.

  • Please check the back of the ZYN can for manufacturing information.

  • No, ZYN does not contain tobacco.

  • The nicotine level is indicated on every ZYN can. ZYN uses milligrams to
    communicate nicotine strength, the number indicated is milligrams per pouch.

  • ZYN nicotine pouches come in various
    flavours and several different nicotine strengths. Flavour experience is
    personal and might require you to consider trying different flavours to find
    your preferred variant of ZYN nicotine pouch.

  • If you are a legal age nicotine user, you can order your sample to try ZYN
    nicotine pouches on zyncambodia.com. Your age will be verified.

  • If you experience any unwanted health effect when using a nicotine pouch, consult
    a health care professional.

  • Some users may experience a tingling sensation. The experience varies from person to person.

  • The pouch, including its
    contents do not meet biodegradability standards; therefore, the pouch and its
    contents, should be disposed of in the trash with the general waste.

  • It differs from person to person. For some people the tingling sensation is felt throughout the use of a pouch, for others it subsides after some minutes. Some users do not experience it.

  • Please throw the used pouch in the trash with the general waste for proper disposal.
    If there is no trash bin nearby, you can temporarily keep the used nicotine
    pouches in the compartment on the lid of the ZYN can.

  • The tingling sensation you may experience on your gum is an expected part of the experience as your nicotine pouch gently releases nicotine & flavors into the gum.

    For some users it can take some time using nicotine pouches before they get used to the tingling experience.

    The amount of tingling experienced is individual, not everyone experiences it and it can vary depending on which strength and flavor of ZYN nicotine pouches is used. A nicotine pouch with a higher nicotine content is more likely to provide a tingling sensation. Some flavors can influence a perception of the tingling sensation. Flavors with mint typically provide a cooling sensation.

    The initial tingling usually
    subsides during the use of a pouch. If you an adult smoker or nicotine user who recently switched to nicotine pouches and experienced an unwanted amount of tingling, try pouches with a lower strength and/or a non-mint flavor.

    If the tingling becomes uncomfortable for you, stop using the pouch. If you experience any unwanted health effect when using a nicotine pouch, stop using the product immediately, and consult a health care professional.

  • Store your ZYN pouches in the can and in a place inaccessible to children. It is not
    necessary to store them in the freezer or refrigerator.

    Do not store nicotine pouches in excessive temperatures or humidity, or outside of
    the can. 

    Keep the can closed when not in use.  Use
    nicotine pouches promptly once removed from the can.

  • Do not eat or drink when using ZYN nicotine pouches.

  • Only use one nicotine product at a time, this means also to only use one nicotine pouch at a time.

  • Cool Mint - ZYN Cool Mint has a taste of cool fresh peppermint and menthol.


    Spearmint - ZYN Spearmint has a rounded taste of spearmint.


    Apple Mint - ZYN Apple Mint has a refreshing taste of green apples and peppermint, with hints of spearmint.


    Black Cherry - ZYN Black Cherry has a taste of cherries with hints of forest berries and vanilla.


    Coffee - ZYN Coffee has a taste of mocha, chocolate and nougat.

  • The lid on the top of the can is for temporarily keeping used pouches until you are able to find a trash can to throw them away.

Contact Us

Reach out if you have any queries about your order.
  • For any queries, please contact us via www.ZYNcambodia.com/contactus

    Email Id: hello@zyncambodia.com
    Phone Number: +85570 777 213

  • Registering on ZYNcambodia.com
    allows you to stay up to date with all the ZYN news & updated. By being
    registered you can also buy ZYN nicotine pouches more conveniently.

  • To change any details, please log-in to your
    account
    and navigate to “Account Settings” at the bottom of the page to make any changes including payment information, password or address details.

  • Don’t worry, if you visit our log-in page
    and select 'Forgotten your password?'
    then you can enter the email address registered and we’ll send you instructions
    on how to get this reset.

  • If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select
    the ‘Email Preferences’ option to
    make this change.

  • Please contact us via [www.ZYNccambodia.com/contactus]

  • All items ordered with ZYN depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

  • All orders must be placed through your online account on the website.

    Our Customer Service team is available to provide support and guidance with any queries or technical issues you have before, during or after placing an order through your online account on the website.

    Contact: +85570 777 213

  • Yes, click on the ‘My Basket’ icon at the top of the page and you will be able to see the ZYN nicotine pouches SKUs in your shopping basket.

    To change the quantity ordered, simply use
    the “+” button to increase the number of items, or the “–“ button if you want to take any items out.       

    If you want to remove an item
    completely from your shopping basket then click the “x” button.

  • It’s easy to place an order for ZYN nicotine pouches with us: Log-in to your account to begin browsing our range of ZYN nicotine pouches.

    Once you’ve found the product(s) you want, click ‘Add to basket’.

    Continue shopping or click ‘View Basket’ if you’ve got everything you want

    View Basket will proceed you to the checkout.

    The checkout will automatically display any payment and address details you have saved in your account, making it quick and easy to complete the order.

    Alternatively, please enter the required
    details manually

    Please also carefully read the Terms of Sales and if you agree, accept them.  and confirm once you checked that all is in order.

    We will send you an email as soon as the order is on its way to you.

  • We will send an email once your order has been dispatched for delivery.

    You can also check your account to see
    the progress of an order or to track it.

    Please note that sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

     

  • Yes, you can choose or amend your delivery address at the checkout stage.

    The default setting for the delivery address is your saved address, but you can choose to add a new one by clicking ‘Add a new address’.

  • Your account will show all your previous
    orders, that have been confirmed.

    First, click on the order you want to view to find out more.

    If the order has been sent with tracking then you will be able to click through to track it from your account.

    You can also see the expected delivery date for your order on the dispatch email we sent you when your order is on its way to you.

  • You can check the status of your orders via your account on the website.

    Login to see each individual order that you’ve placed with us.

    Select the one that you want to see more
    details about that order.

    We will also send you a dispatch email as soon as your order is on its way.

  • Once you’ve placed your order for ZYN
    nicotine pouches we cannot make any changes to it

  • If your delivery includes an item(s) not
    in your original order for ZYN nicotine pouches please contact us via the www.ZYNcambodia.com/contactus section

    Please have ready the following information:

  • If items delivered to you appear damaged*, please send us a message via the [www.ZYNcambodia.com/contactus] section

  • Please note, sometimes we ship items separately because their availability might vary, so your order may arrive in different deliveries.

    So you may receive part of you order for ZYN nicotine pouches ahead of the rest. Your dispatch confirmation email will list the items that have been sent for delivery. If the item has been ordered but it is not listed there then it may be sent at a later date.

    Please contact us via the [www.ZYNcambodia.com/contactus] section.

  • If items delivered to you appear defective*, please contact us to tell us more via the [www.ZYNcambodia.com/contactus]

Payment Related Queries

Find the most frequently asked questions below.
  • We offer a variety of online payment methods to ensure our customers can place orders for ZYN nicotine pouches with ease.

    You can select your preferred payment method at checkout.

    We will ensure to validate and authenticate payment details. For us, the security of online purchases is fundamental. All payments are performed through secure payment systems. Confidential payment details are transmitted directly in an encrypted format (SSL).

  • When you buy ZYN nicotine pouches you will be charged VAT, based on the VAT rate of 10% in Cambodia.

    VAT is calculated as a percentage of the price of the goods and this is called the VAT rate.

  • If you see ‘Payment Problem’
    status on one or more of your orders for ZYN nicotine pouches, please check to ensure that the payment information submitted is correct.  

    Please click on the order for ZYN nicotine pouches.

    You should see an option to resolve the problem.

    Before re-entering any payment details make sure that your payment card and address information is up to date and that you can use the payment card to make online payments.

    Please ensure all payment card details are correct and that you can use the card to make payments.

    If you’ve still need support, please contact our Customer Service team via [www.ZYNcambodia.com/contactus]

  • We will send you an email as soon as your ZYN nicotine pouches order is on its way. With this you can access more information about your delivery. If you’ve still need support, please contact our Customer Service team via [www.ZYNcambodia.com/contactus]

     

  • It will take 24-48 hours to deliver your order in most cases. If you’ve still need support, please contact our Customer Service team via [www.ZYNcambodia.com/contactus]

Nicotine pouches are not risk-free and contain nicotine, which is addictive. Only for use by adults who would otherwise smoke or use nicotine products.